1. Our returns policy
We accept returns and exchanges only for items that arrive damaged or faulty, or that are not what you ordered. We don’t accept returns for change of mind. For hygiene reasons, prayer dresses and mats that have been used cannot be returned.
2. Faulty or wrong items
If your item arrives damaged, faulty or is not what you ordered, tell us within 3 days of delivery and send a photo. We will replace it or refund you in full, including delivery charges.
This policy does not affect your rights under Qatar’s consumer protection law.
3. How to make a complaint
- Contact us on WhatsApp (+974 5160 0162) with your name, order details and what went wrong.
- We will reply to your complaint within 3 days.
- We aim to resolve it within 3 days and will keep you updated in the same chat.
- If you are not satisfied with our answer, you can contact the Ministry of Commerce and Industry’s consumer protection department through its official channels.